Reloadify

Jeljer

Carola

Francine

Do you have an urgent question about Reloadify? Here you can find the most frequently asked questions.

In this article we will explain everything you need to know about the pricing in Reloadify.

What are Reloadify's price schedules?

In this article, I explain how to change your bank account number in Reloadify.

How do I change my bank account number?

We are responding to the question, if our system will automatically reduce the cost of your account, when active profile numbers decrease.

Does Reloadify automatically reduce my account costs, if the number of active profiles decreases?

In this article we will show you where you can find your paid and open invoices in Reloadify.

Where can I find my invoice history?

This article tells you how to change the invoice address.

How do I change my invoice address?

Shopify - Limited Subscription

Account settings

As an existing customer, you can add multiple shops to your account. This article tells you how to do that.

How do I add a new shop to Reloadify as an existing customer?

In this article, you will find how to add your colleague to Reloadify.

How do I add a new user to Reloadify?

In this article we will explain how to validate your domain name by using a CNAME.

How do I validate my domain name?

In this article you will read what a dedicated IP address is, why you want it and how to qualify for it at Reloadify.

What is a dedicated IP address?

Shop

In this article you can find all answers on the topic of GDPR.

Am I allowed to send newsletters to customers without opt-in? (GDPR)

In this article, I will guide you step by step through the process of double opt-in for your new subscribers

Set up double opt-in in Reloadify

In this article, you will learn how to properly use the double opt-in from Lightspeed and Shopware in Reloadify

Double opt-in in Lightspeed and Shopware

Melina

GDPR

In this article we will explain the meaning of the various statuses in Reloadify.

What do the various shipping statuses mean in Reloadify?

Are you missing revenue from your webshop in Reloadify? In this article you will read what causes this, and how to solve it.

Why am I missing revenue in Reloadify?

In this article we will show you how to find your campaigns and triggers in Google Analytics 4.

How do I find my campaigns/triggers in Google Analytics 4?

We will show you the functionality of the conversions in Google Analytics and Reloadify.

How does the conversion attribution work in Google Analytics vs. Reloadify?

Here you will find information about customer groups

Do you synchronize customer groups from Lightspeed?

Learn about spam alerts and why we show this

What does the number of spam notifications in my dashboard mean?

This article will tell you what bot-clicks are, their consequences and what you can do about them.

Why am I experiencing bot clicks?

How is the click rate calculated?

Do you want to download the statistics of a flow, trigger or campaign? In this help article you will find how to do this.

FAQ