FAQ
Do you have an urgent question about Reloadify? Here you can find the most frequently asked questions.
By Francine and 3 others4 authors21 articles
- The Reloadify Pricing ModelDiscover how our modular system works and how the price for Engage, Loyalty, and Personalize is calculated.
- How do I change my bank account number?In this article, I explain how to change your bank account number in Reloadify.
- Subscription and rates for decreasing profile countsLearn how to deactivate profiles and manually lower your subscription level.
- Where can I find my invoice history?In this article we will show you where you can find your paid and open invoices in Reloadify.
- How do I change my invoice address?This article tells you how to change the invoice address.
- Shopify - Limited Subscription
- How do I add a new shop to Reloadify as an existing customer?As an existing customer, you can add multiple shops to your account. This article tells you how to do that.
- How do I add a new user to Reloadify?In this article, you will find how to add your colleague to Reloadify.
- How do I validate my domain name?In this article we will explain how to validate your domain name by using a CNAME.
- What is a dedicated IP address?In this article you will read what a dedicated IP address is, why you want it and how to qualify for it at Reloadify.
- Am I allowed to send newsletters to customers without opt-in? (GDPR)In this article you can find all answers on the topic of GDPR.
- Set up double opt-in in ReloadifyIn this article, I will guide you step by step through the process of double opt-in for your new subscribers
- Double opt-in in Lightspeed and ShopwareIn this article, you will learn how to properly use the double opt-in from Lightspeed and Shopware in Reloadify
- What do the various shipping statuses mean in Reloadify?In this article we will explain the meaning of the various statuses in Reloadify.
- Why am I missing revenue in Reloadify?Are you missing revenue from your webshop in Reloadify? In this article you will read what causes this, and how to solve it.
- How do I find my campaigns/triggers in Google Analytics 4?In this article we will show you how to find your campaigns and triggers in Google Analytics 4.
- How does the conversion attribution work in Google Analytics vs. Reloadify?We will show you the functionality of the conversions in Google Analytics and Reloadify.
- Do you synchronize customer groups from Lightspeed?Here you will find information about customer groups
- What does the number of spam notifications in my dashboard mean?Learn about spam alerts and why we show this
- Why am I experiencing bot clicks?This article will tell you what bot-clicks are, their consequences and what you can do about them.
- How is the click rate calculated?Learn more about the click rate here