FAQ

Do you have an urgent question about Reloadify? Here you can find the most frequently asked questions.

20 articles in this collection
Written by Jeljer te Wies and Carola Doesburg

Account settings

How do I change my bank account number?

In this article, I explain how to change your bank account number in Reloadify

Written by Carola Doesburg
Updated over a week ago

What are Reloadify's price schedules?

In this article we will explain everything you need to know about the pricing in Reloadify.

Written by Jeljer te Wies
Updated over a week ago

Does Reloadify automatically reduce my account costs, if the number of active profiles decreases?

We are responding to the question, if our system will automatically reduce the cost of your account, when active profile numbers decrease.

Written by Jeljer te Wies
Updated this week

Where can I find my invoice history?

In this article we will show you where you can find your paid and open invoices in Reloadify.

Written by Jeljer te Wies
Updated this week

Emails

My image / logo is not visible in the inbox. How is this possible?

In this article, I'll explain to you what could be causing your image to not display properly.

Written by Carola Doesburg
Updated over a week ago

Why does my test email show a different first name?

In this article, I explain why your test email shows a different first name than your own first name.

Written by Carola Doesburg
Updated over a week ago

How do I add my menu to the newsletter?

In this article, I explain how to add your menu from your website to your newsletter

Written by Carola Doesburg
Updated over a week ago

Am I allowed to send newsletters to customers without opt-in? (GDPR)

In this article you can find all answers on the topic of GDPR.

Written by Jeljer te Wies
Updated over a week ago

What is an anti spam text?

In this article, I explain what an anti spam text is and how to use it.

Written by Carola Doesburg
Updated this week

How big (MB) can my images be in the newsletter?

I'll be happy to explain how big the images in your newsletter can be.

Written by Carola Doesburg
Updated over a week ago

Can I reuse my email designs?

In this article we will show you how to reuse parts of or entire designs.

Written by Jeljer te Wies
Updated this week

How can I resend an email to a profile, which was not in the mailing list during the initial mailing?

We will explain how you can send an email again to one or multiple profiles.

Written by Jeljer te Wies
Updated this week

How to change the colour of your (hyper-) links?

In this article we will show you how to change the colour of your (hyper-)links to suit the style of your emails.

Written by Jeljer te Wies
Updated over a week ago

The link behind the images is shown in Outlook above the image

Written by Carola Doesburg
Updated over a week ago

My customer has not received a newsletter even though he is subscribed. How can this be?

Here you will find possible causes to rule out why your customer did not receive a newsletter.

Written by Carola Doesburg
Updated this week

Analytics

Do you synchronize customer groups from Lightspeed?

Here you will find information about customer groups

Written by Carola Doesburg
Updated over a week ago

What do the various shipping statuses mean in Reloadify?

In this article we will explain the meaning of the various statuses in Reloadify.

Written by Jeljer te Wies
Updated over a week ago

How do I find my campaigns/triggers in Google Analytics?

In this article we will show you how to find your campaigns and triggers in Google Analytics.

Written by Jeljer te Wies
Updated over a week ago

How does the conversion attribution work in Google Analytics vs. Reloadify?

We will show you the functionality of the conversions in Google Analytics and Reloadify.

Written by Jeljer te Wies
Updated over a week ago

Enable e-commerce tracking in Analytics

Have you linked the dashboard but don't see any revenue figures?

Written by Carola Doesburg
Updated over a week ago