Yes, your account costs will automatically adjust to the number of active profiles. Your pricing is adjusted every 24 hours and therefore will always be up to date the following day. You can find your personal plan in the settings menu under the tab "Payment details".

👉🏼 For example: Suppose, you have 15,000 profiles (unique email addresses), which are synchronised with Reloadify. From those 15,000 profiles, you have 150 inactive ones. In this case you are not paying for 15,000 but for 15,000 - 150 = 14,850 profiles.

How can I switch a profile from active to inactive?

There are two ways of doing this:

  • You can exclude domain names from your email communication

  • Change a profile to inactive by using an import

Excluding domain names from your email communication

👉🏼 This way of filtering email addresses is often used for specific email addresses like "@amazon." or other special groups with a specific domain name.

To exclude a domain name from your email communication go into "Settings" on the bottom left of the menu and click on "Email settings". Under "Email filter" you can fill in the domain name of the email address. To exclude an email address you should only fill in the letters and symbols behind the "@"-sign. Be aware that through this method, you are excluding all email addresses from your mailing list, which have the same domain name. Have a look at the example below:

Setting profiles to inactive by using an import

If you want to exclude multiple email addresses with different domain names, you can manually import a CSV file, with these email addresses into our system. Upload the file in the "Profile" area, on the left in the menu.

👉🏼You can read all about setting up, saving and importing a CSV file in this article: How to import email addresses into Reloadify?

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