Validating your domain name is an important step in setting up Reloadify. This is because a validated domain name has two key benefits:
All your emails are sent from your own domain name; this makes you appear more professional.
Your emails are more likely to end up in your customers inbox, instead of their spam folder.
Note: Always validate the domain from which you are sending emails. Does this domain not match the shop name in Reloadify? If so, please contact us.
The contents of this article:
Validating the domain name
Troubleshooting issues surrounding validation
Validating the domain name
Open the "Settings" page in the app and click on "Authentication". Here you will find five DNS records.
These five CNAME records must be added to your DNS data of your domain provider. In our example we use TransIP for this.
Go to your domain provider, in this example TransIP, and log in. You will see your DNS data there. Here you can choose to add new CNAMES. Copy the first CNAME on the left from Reloadify.
Now add this CNAME to your domain provider and the value to the right under Value.
Repeat this step until you have added all five CNAMES to your domain provider. It will look something like this.
The top CNAME is validated in two steps. After you have entered everything with your domain provider, click the 'Validate CNAMES' button in Reloadify. You will see that the value of the top CNAME has been modified.
Above the CNAMES is also a notification that an update needs to take place. You must then update the new value of the top CNAME again with your domain provider. Once you have entered this value, click 'Validate CNAMES' in Reloadify for the last time.
Troubleshooting
Running into problems when validating the domain name? Then read the solutions below.
There are two things you should be aware of when validating your CNAMEs:
The TTL (refresh rate of the domain provider).
CNAME validation by provider. Every provider works differently. Therefore, for the largest providers, read how the validation works exactly.
TTL
TTL is the update rate of your domain provider. To the right of the CNAMEs you have just inserted, you will see the setting 1 min. 1 day is normally preset here. If you set this to one minute, your DNS data will be updated after one minute. In this way, your domain name will be authenticated with us more quickly. We therefore advise you to set all five new CNAMEs to 1 minute.
CNAME validation per provider
Each CNAME validation is slightly different for each provider. We have listed the largest domain providers for you in what values you need to fill in.
Note that this applies to all CNAMES and associated values.
Name domain host | To be completed CNAME | To be completed value |
| CNAME without domain name.
For example: url001 | Value with period.
For example: sendgrid.net. |
| CNAME without domain name.
For example: url001 | Value without period.
For example: |
| CNAME with domain name.
For example: url001.jouwwebshop.nl | Value without period.
For example: sendgrid.net |
| CNAME with domain name.
For example: | Value with period.
For example: sendgrid.net. |
| Contact Strato. | Contact Strato. |
Automatic insertion of the domain name
Some domain providers automatically fill your main domain behind your sub-domain. In our example above, you would not have to insert url001.example.com, but only url001. The provider will then add your main domain automatically.
Attention! This varies from provider to provider. Don't you know if your provider supports this function? Then just try it out by inserting the complete CNAME and checking after about 15 minutes in Reloadify whether your CNAMEs are validated in this way. Did that not work? No problem! Then just add the first part (before your main domain). In this case, everything before "example.com".
If you still have problems with the authentication of your shop, just contact us via the chat. We will respond within a few minutes during office hours and will help you out.
Good luck!