Reloadify

Jeljer

Carola

Francine

Here you will find everything about creating and sending newsletters. And setting up triggers.

E-mails

Design of an email

In this article we will explain how to save, copy and manage rows, also called structures.

Saving, duplicating and managing rows

In this article we explain how you can hide elements in your newsletter on the desktop or on the mobile version of your newsletter.

How do I hide elements on desktop or mobile?

In this article, I'll show you how to add a countdown timer to your email.

How do I add a countdown timer to my mail?

Place an online version link in the email

How do I create an online version of an email?

In this article we explain how to choose a template or save it yourself.

How do I create a template for my emails?

In this article I explain how to test your newsletter in Dark Mode.

How do I set up an email for Dark Mode?

This article tells you how to make sure your email is easy to read.

Can I use web fonts in my email?

We will explain in this article how to add a subscription link to your newsletters.

Adding a subscription link to your newsletters

We will show you in this article how to add an unsubscription link to your email communication.

How do I add an unsubscribe link to an email?

Here you can find more explanation of list-unsubscribe

Automatic unsubscribe link in email header

We will show you in this article how to paste emojis and GIFs into your emails.

How to insert emojis or GIFs into my emails?

We'll be happy to explain how to add a PDF to an e-mail.

Does a PDF fit as an attachment in my e-mail?

In this article I explain how to place a text box over your photo

Placing a text box in or over your photo

In this article, I explain how to add your menu from your website to an email.

How do I add my menu to an email?

Here we explain how to get a video from YouTube or Vimeo into an email.

How do I add a video to an email?

This article tells you how to set a house style for static components in emails.

How do I add my corporate identity for static products?

In this article, you will read about the possibilities of enriching emails with data from your web store.

How can I enrich emails with data from my webshop?

In this article you will read what dynamic products are, and how to use dynamic products.

What are dynamic products?

In this article, you will learn how to add multiple rows of dynamic products to an email.

How do I display multiple rows of dynamic products?

This article tells you how to create your own dynamic product row.

How do I create my own dynamic product row?

Want to put a limit on the number of products displayed in a dynamic row? Then read through this article.

How do I set the number of dynamic products in a loop?

Liquid allows you to personalize the content of emails. But how do you use liquid? In this article you will read all about it.

How do I personalize the content of emails with liquid?

In this article, you will find all the liquid available in Reloadify

Cheat sheet liquid - Which variables are available in Reloadify?

We will describe in this article how to add merge tags to your email.

Using merge tags in emails

In this article, I'll explain how to make clever use of the merge tag 'tags' in your email.

Using merge tag 'tags' in your email

Do you use liquid to show first name, for example? Avoid errors due to missing data. Enter a default.

Liquid: falling back on a word

Are the prices of products rounded to multiple decimas and a point? If so, manipulate the liquid as follows.

Liquid: round prices to two decimals, with comma and euro sign

Are your product names synced in lowercase or just in capslock? Use liquid to quickly equalize text.

Liquid: change text to Uppercase, ALL UPPER CASE or lowercase

With this manipulation, you add text before a variable so that only matching profiles see this text.

Liquid: add text before the variable

Are your product descriptions very long and you don't want to show it in full in an email? Use liquid to set a maximum number of characters.

Liquid: set a maximum number of characters

Don't want to show your long product descriptions completely in an email? Use liquid to set a maximum word count.

Liquid: set a maximum number of words

Do you want to show your product reviews in your email in addition to your product description? Then read this article

Liquid trick: showing your product reviews in your email

Want to show profiles in a certain segment specific content in their email? In this article, I'll show you how to do that.

Show content based on a specific segment

Show content based on a specific tag

Personalize an email

8 reasons your email goes to the spam box

In this article, I explain why your test email shows a different first name than your own first name.

Why does my test email show a different first name?

In this article, I'll explain to you what could be causing your image to not display properly.

Why is my image/logo not showing in the inbox?

In this article, I explain what an anti spam text is, why you should have an anti spam text and how to use it.

What is an anti spam text?

I'll be happy to explain how big the images in your newsletter can be.

How big (MB) can my images be in the newsletter?

In this article we will show you how to reuse parts of or entire designs.

Can I reuse my email designs?

We will explain how you can send an email again to one or multiple profiles.

How can I resend an email to a profile, which was not in the mailing list during the initial mailing?

In this article we will show you how to change the colour of your (hyper-)links to suit the style of your emails.

How to change the colour of your (hyper-) links?

The link behind the images is shown in Outlook above the image

Here you will find possible causes to rule out why your customer did not receive a newsletter.

My customer has not received a newsletter even though he is subscribed. How can this be?

Which filter do you use for what with your segments? I'd be happy to explain more about it.

Every order, first order, last order or any order: which one do you use for what?

Here I will explain how to adjust the height of your images in automated triggers.

There's a big difference in my trigger in the height of the images. How can I adjust the images?

We sync your entire product catalog. Drag and drop products easily into your email with title, product photo and price.

How do I place a product in my e-mail?

F.A.Q. emails

Newsletters

We'll take you through the 6 steps to send a newsletter.

Step-by-step plan to send a newsletter

In this article, I'll explain how to schedule your newsletter, send it scattered and why to send a newsletter scattered.

How do you schedule and spread the sending of your campaign?

In this article, I'll explain how to send your customers multiple newsletters in one day.

I want to send multiple campaigns in a single day. Is this allowed?

In this article, I explain to you the right filter settings

How do I send a newsletter reminder to customers who have not opened a specific email?

In this article, I explain how to easily set up to resend unopened emails

How do I send the same newsletter to customers who did not open the last email?

In this article we will tell you how to send an email to 1 specific email address.

How do I send an email to 1 email address?

This article tells you how to edit links in an email, after the email has been sent.

Can I change my email links after sending?

Sending a newsletter

In this article, I'll show you how to analyze a newsletter.

To analyse a newsletter

Analyzing a newsletter

Triggers

In this article you will find information about triggers and how to use them.

What is a trigger?

Here I explain how to set up triggers per language in Reloadify.

My webshop has different languages, how do I set up triggers per language?

Each trigger needs the same rule to be activated. This article tells you which one it is and how to set it.

Error message triggers: time based rule needed

It is possible to filter for profiles that have clicked on a particular link (from a previous email). I'll tell you how to do that!

Filtering on profiles that clicked on a particular link

Trigger settings

In this article, I explain how to set up a trigger after your customer has signed up for the newsletter.

Trigger: welcoming email after your customer signs up for the newsletter

Create a welcome email for your new customers, quick and easy.

Welcome email

Reactivating customers to come back to your online store doesn't have to be difficult!

Win-Back Part 1

Follow up on your first win-back email and get customers back to your webshop!

Win-Back part 2

Set up a trigger that reaches customers at the right time for a repeat order.

Set up a repeat order trigger

Easily reactivate customers who leave a shopping cart with a reminder!

Abandoned shopping cart

Attract existing and new customers to your webshop with this trigger!

Refer a friend

Celebrate a customer's one-year purchase anniversary with this automated trigger!

Purchase anniversary

Automate the sale of cross-sell products easily!

Relevant Products

With this trigger, you persuade your customers to write a product review!

Product review

Lightspeed - Reviews

Congratulate every customer personally? Set up a birthday trigger!

Birthday E-mail

In this article, I explain how to set a trigger of customers who drop out when paying

How do I set a trigger for customers who have abandoned making a payment?

Examples of triggers

In this article, I explain to you all about flows. What is possible and how do you set up a flow?

All about flows: the basics

Having doubts about your flow? Before you activate flow, do a big check using this checklist.

The checklist for every flow

This article will tell you how to duplicate your flow.

How to duplicate a flow?

Flows

A/B tests

This article tells you how an A/B test for an email works.

How does an A/B test work?

In this article I will explain how to set up an A/B test for your trigger

How do I perform an A/B test on my trigger?

In this article I will explain how to conduct an A/B test with your newsletter

How do I perform an A/B test on my newsletter?

This article explains how to set up a split run for your newsletter.

How do I perform a split run with my campaign?

A/B test settings

In this article, I explain where to find the usual statistics of your A/B test.

How do I see the statistics of variant A and variant B?

Creating a segment based on your A/B test.

How do you create a segment or trigger based on your A/B test results?

Here I explain what you get out of your data from a successful A/B test.

What do I do with the results of my A/B test?

A/B test results

I'll be happy to explain how many profiles we grab for the A/B test.

My A/B test doesn't seem to be going to all my profiles. Why not?

How is the winner of your A/B test chosen?

My test results for A/B testing are identical. How is the winner selected?

Here I explain how to schedule an A/B test

Is it possible to schedule an A/B test?

In this article, I explain how to run A/B tests simultaneously.

Is there a limit to the number of A/B tests I can run simultaneously?

In this article, I'll explain how to find your A/B tests again in Reloadify.

How do I easily see which criteria my newsletter has A/B tested for?

In this article, I explain how to choose who gets variant A and who gets variant B for an A/B test.

Do I have any influence on the number of mails sent to variant A or B?

Here I explain what variants your customers get with an A/B test.

Will profiles that received the losing variant again receive the winning variant?

In this article, I'll explain how to stop your A/B test.

How do I stop an A/B test?

In this article, I explain how to A/B test your click rate

How do I test my Click Rate?

In this article, I'll specifically explain how to test your open ratio.

How do I test my Open Ratio?

In this article, I explain how to use an A/B test to reduce your unsubscriptions