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Reply-to: set a different email address per profile
Reply-to: set a different email address per profile

This is how you set up a reply-to email address where all response emails from a profile come in.

Carola avatar
Written by Carola
Updated this week

Do you mail from [email protected] and would like your customers to be able to reply to your email to a different email address? For example: [email protected]? This is settable in Reloadify by profile. There are two options to set a reply-to with a particular profile:

  • Manually enter a reply-to email address

  • Bulk reply-to email addresses

Manually enter a reply-to email address

Want to give only some profiles a different reply-to email address? Then it is most convenient to do this manually. This is how you do it:

  1. Open the relevant profile in Reloadify.

  2. Enter the desired email address in the reply-to field.

  3. Save the profile.

From now on, when this profile replies to an email from Reloadify, it will mail to the specified email address.

Bulk reply-to email addresses via a CSV import

Want to give multiple email addresses a different reply-to email address? Then it is most optimal to do this via a CSV import. You do it this way:

  1. Create an Excel/spreadsheet file with at least two columns: "e-mailaddress" and "reply-to."

  2. In the column "e-mail address" you place all customer profiles

  3. In the "reply-to" column, enter the desired "reply-to" mail address for each customer profile.

  4. Import the file as usual. Be sure to link this value to the "reply-to" setting in step 2 of the import.

After importing your CSV file, each profile from your CSV will have a unique reply-to email address. This new setting goes into effect immediately.

Good luck!

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