What is it?
When you create a trigger, you set up a schedule in step 2. This determines when the trigger can match a profile: at certain times, on certain weekdays or in certain months.
You use these three settings separately or together, depending on what your trigger needs.
For each setting, you also choose what happens to profiles that match outside your schedule. You skip them, or you still email them at the next allowed moment.
Why use it?
Not every trigger needs to be active 24/7. Think of a cart trigger you only want to send during working hours, or a temporary promotion you limit to the month of December.
Don't want to miss profiles because they match at night or at the weekend? Then turn off Skip profiles. They will still get the email at the next allowed moment.
How do you set it up?
Go to the trigger you want to edit, or create a new trigger.
In step 2, click Schedule.
Under Times, set the hours you want, for example only during working hours or in the evening.
Under Weekdays, tick the days on which the trigger can be active.
Under Months, tick the months in which the trigger can be active. Use this for temporary promotions, such as a custom cart trigger during Black Friday.
Save your trigger.
Skipping profiles or still emailing them
Times, Weekdays and Months each have their own Skip profiles toggle. It is on by default.
On: profiles that match outside the set times, weekdays or months do not get this email. The match is dropped immediately.
Off: Reloadify sends the email at the next allowed moment, to the profiles that still match then. Reloadify looks back at most 7 days.
Example: your trigger is only active in December. A profile matches on 28 November. If Skip profiles is off under Months, the profile gets the email on 1 December, as long as it still matches then.
Note: Is the next allowed moment more than 7 days after the match? Then the match is dropped and the profile does not get the email. If a profile in the example above matches on 15 November, it does not get the email.