All Collections
Best practices
Triggers
Work with your custom order status right from your platform
Work with your custom order status right from your platform

In backorder, pick-up in shop: all statuses you create can be used.

Carola avatar
Written by Carola
Updated over a week ago

From now on, it is possible to use your own order status. Your own order status is an order status you have created manually in the backend of your website. And which you then assign to an order.

Which order statuses do you have available at Reloadify?

This depends on the platform your shop is running on. In this help article you will find everything about the order statuses or shipping statuses your platform has and what these statuses are called within Reloadify.

Which custom order statuses are synchronized to Reloadify?

The short answer is: everything. We synchronize all order statuses you have ever created manually to Reloadify. It's up to you to then create triggers or flows in which you use this order status. For example, your order can have a status such as: 'test order', 'pick up in store', 'in backorder'; you name it. For each webshop, it is different which order statuses are useful to use.

How does a customized order status become available in Reloadify?

Have you created your own order status in your CMS? Then this status only becomes available as soon as there is an order on that order status. Before that, we do not synchronize the status. If you miss an order status, you can check for yourself whether an order has ever been on that status before. If not, that is the reason. Only when an order has or has had this status, you can select the order status in the rule.

How do you use your own order status in a trigger?

As an example for this article, I want to set up a trigger for customers who have ordered a certain product, but which is currently in backorder. I want to email these customers with information about their order and when they can expect their item. I think that's neat. To do this, I go to e-mails > triggers > new trigger.

I create a trigger with the following rules:

I search for 'any order, which was placed 1 day ago, with status 'in backorder' and from brand X. This way, the trigger will go off every day for customers ordering the brand. Pretty convenient.

Now I create an e-mail to go with this.The idea is that I inform customers about the delivery time.

Then I turn on the trigger and let Reloadify do the work: the trigger goes off for all customers who bought brand X, one day ago, and who have backorder status.

This way, your own created order status can be used in Reloadify.

Good luck!πŸ™Œ

Did this answer your question?