All Collections
Best practices
Profiles
How do I create an export of a particular group of profiles?
How do I create an export of a particular group of profiles?

I'll explain how to create an export based on profiles that meet certain criteria (e.g., open, bounce, order canceled).

Carola avatar
Written by Carola
Updated over a week ago

It is possible to export a certain group of profiles. You do this by creating a segment with your desired criteria. I'll explain how exactly to run such an export.

1. Create a segment

First, you create a segment. For example, I create a segment for the profiles that did not open my last email:

πŸ’‘ Tip: Do you want to know who didn't open your last X emails? Read the article on how to exclude profiles that don't open your emails.

Do you have all the criteria listed? Then save your segment and return to the segments overview.

2. Export your segment

To export your segment, click on the three dots behind the segment and choose the "export profiles" option. You get a new screen in front of you where you check what information you want to export from the profiles.

❗ Please note that the fields you can select only relate to the profile information (such as first name, last name, etc). Not on the criteria you have incorporated in your segment. So this information (such as number of opens) will not show up in your export file.

Now choose "export email". An email will be sent to the specified email address with the export. Now you have an overview of all email addresses that meet your criteria. Good luck! πŸ™Œ

πŸ’‘ The export you get is a CSV file. The CSV file can be converted to a normal Excel file. To do this, open a new document in Excel. Go to the data tab, go to get external data there. And then choose "From text". A new window will now open where you put your CSV file. Press enter or click on "import".

Examples of export criteria

Thanks to our filter rules, you can decide which criteria you want to filter on. We have listed some examples of interesting exports for your inspiration.

πŸ‘‰ Your large customers. Filter by the lifetime purchase amount of your customers with the following rule:

πŸ‘‰ Customers who cancel orders more frequently. Use the following rule for this purpose:

πŸ‘‰ Customers whose emails have been bounced:

Did this answer your question?