The yearly subscription is not available for Shopify. Does your webshop run on Shopify? Then your billing runs through Shopify and you pay per month.
What is a yearly subscription?
With a yearly subscription, you pay Reloadify once a year instead of every month. The subscription starts immediately and runs for 365 days.
The benefits of a yearly subscription
More discount. You get a discount on your package price, even if you only use Engage. Do you combine multiple Reloadify products? Then the discount increases further:
Number of Reloadify products | Monthly subscription discount | Yearly subscription discount |
1 product | 0% | 10% |
2 products | 5% | 15% |
3 products | 15% | 25% |
One invoice per year. You receive one invoice for the whole year. That saves you administration.
Switching to your yearly subscription
Only users with the Manage billing permission see the Subscription menu item. Do you not see it? Then ask the account owner to give you this permission.
Go to Settings > Subscription.
In Overview, click the radio button next to Yearly.
Choose which products you want to use: Engage, Loyalty and/or Personalize.
Check the yearly amount and the discount in the overview.
Click Switch to yearly.
Confirm the change. Have you not entered your payment details yet? Then the payment screen opens.
You immediately receive the invoice for the first year.
Note: are you switching on Loyalty or Personalize for the first time? Then a free 14-day trial starts first. The combination discount applies after the trial ends. You then receive an adjusted invoice including this discount.
What happens during your yearly subscription?
Your number of profiles increases. Do you move into a higher tier for Engage? Then you immediately receive a pro rata invoice for the extra amount for the rest of your term.
You switch on an extra product. Do you activate Loyalty or Personalize during your term? Then you receive a pro rata invoice for that product for the rest of your term.
Your number of orders increases. For Loyalty and Personalize, we process an increase in the number of orders on the next invoice. With a yearly subscription, that is at the start of your new term.
Your number of profiles decreases. Your subscription stays at the highest level reached. Lower your rate by downgrading manually on the subscription page. The downgrade takes effect at the start of the new billing period, so after your yearly subscription ends. You do not get a refund for the current period.
Note: does the payment for your yearly subscription fail? Then we switch your subscription back to a monthly subscription. Check your payment details and switch to the yearly subscription again.
Cancelling your yearly subscription
A yearly subscription always runs until the end of its term. You cannot cancel in the meantime. Do you cancel? Then your subscription stops after the 365 days end.